Booking terms

Booking information & terms

These are the terms you agree to when booking an eye test. Booking and payment are handled through our online booking page.

When you book

Deposit & payment

  • A £25 deposit is taken at the time of booking, per dog or per litter.
  • The deposit is non-refundable.
  • The deposit is deducted from your total — the remaining balance is paid on the day of the appointment, by card only.

Before you set off

What to bring

  • Please bring your Royal Kennel Club or ISDS registration certificate to the appointment.

If plans change

Cancellations & changes

The £25 deposit is non-refundable if you cancel, reschedule or fail to attend your appointment, and cannot be transferred to a new booking. There is no separate cancellation charge — deposit forfeiture is the only consequence.

At the appointment

On the day

  • Please aim to arrive 5 minutes before your scheduled appointment.
  • Bring your dog and all relevant paperwork.
  • If your dog needs a muzzle, please bring this with you and fit it before the examination.

After your visit

Data sharing

Registration details collected for eye testing are shared with the BVA, Kennel Club and ISDS as part of the eye scheme. See our privacy policy for details.

Book your dog's eye test.

Secure your appointment in a few minutes with a £25 deposit. The outstanding balance is paid on the day by card.

£25 deposit, non-refundable · Balance paid on the day, by card · Booking terms